Privacy policy

Last updated October 13, 2026

This page explains what Loden Home Access, a service of Loden Construction Company, collects when you use lodenhomeaccess.com, call us, or text us, and what we do with it. We are a small contractor. We use your information to answer your request and to do the work you ask for, and nothing else.

What we collect

What you send us. When you fill in the contact form we receive your name, phone number, and anything else you choose to share, such as your email, town, or a description of the project.
Where you came from. The form records which page you used and, if you arrived from an ad or a link with campaign tags, those tags. This tells us which of our listings and ads are worth keeping.
Calls and voicemail. We see the number you call or text from, and we keep voicemails and text messages you send us.
Basic technical data. Like any website, our host (Cloudflare) sees your IP address and browser type when you load a page. We use Cloudflare Turnstile on the form to tell people from automated spam.

Calls may be recorded

Calls to (916) 409-7917 may be recorded and voicemails may be transcribed so we can return your call and keep an accurate record of what you asked for. We tell you this at the start of the call. If you do not want a call recorded, say so or hang up and send us a text or a note through the form instead.

How we use it

To call, text, or email you back about your request, and to schedule and price the work.
To keep a record of our conversations with you.
To block spam and keep the site working.
To meet legal, licensing, tax, and insurance obligations.

We do not sell your information

We do not sell your personal information and we do not share it for advertising. We share it only with the service providers that help us run the business: website hosting and security, telephone and text messaging, email delivery, and customer-record software. They may use it only to provide those services to us. We may also disclose information when the law requires it.

Text messaging (SMS) terms

Consent is optional. If you check the box on our form that says it is OK to text you, you agree to receive text messages from Loden Home Access about your request, such as confirming your request, scheduling a visit, and following up on an estimate. Checking the box is not required to get a call back or an estimate, and we do not text you if you leave it unchecked.
Message frequency varies with your request. Expect a few messages, not a stream.
Message and data rates may apply, depending on your mobile plan.
To stop, reply STOP to any message. You will get one confirmation and no more messages.
For help, reply HELP, call (916) 409-7917, or write to hello@lodenhomeaccess.com.
Carriers are not liable for delayed or undelivered messages.
We do not share mobile phone numbers or text-messaging consent with third parties or affiliates for their marketing or promotional purposes.

How long we keep it

We keep customer records, recordings, and messages for as long as we are working with you and for a reasonable period afterward for warranty, tax, and legal reasons. Spam and requests that never become a job are cleared out periodically.

Your choices

You can ask us to tell you what we have about you, to correct it, or to delete it, and California residents have specific rights to do so. Write to hello@lodenhomeaccess.com or call (916) 409-7917. We will respond within the time the law allows. Where we must keep a record for legal reasons we will tell you.

Children

This site is for adults hiring a contractor. We do not knowingly collect information from children.

Changes

If we change this page we will update the date at the top.

Contact

Loden Construction Company, CSLB #589855
hello@lodenhomeaccess.com
(916) 409-7917